WebCentrix

Acceptable Use Policy

USER-SUPPLIED CONTENT

  1. All services may be used for lawful purposes only. Through PROVIDER's Service, CLIENT may have access to chat areas, bulletin boards, web pages, email, or other services that enable CLIENT to send or post materials ("content") and make that content available to others. CLIENT must not submit, publish, or display on the Network any defamatory, inaccurate, abusive, obscene, infringing, or threatening content. In addition, CLIENT may not submit, publish, or display any content that violates any US Federal, State, or Local law. CLIENT is solely responsible for the content made accessible through the Network. CLIENT may not use the Service to assist any other person or entity to violate any Federal, State, or Local laws, ordinances, or regulations.
  2. PROVIDER is not obligated to monitor the network to examine available content. CLIENT hereby acknowledges that if PROVIDER is made aware of content that is determined to be, in PROVIDER's sole discretion, unacceptable, undesirable, offensive, indecent, obscene, excessively violent or otherwise objectionable, PROVIDER has the right, but not the obligation, to edit, remove or deny access to such content. PROVIDER may disclose any content or records concerning CLIENT's account as required to satisfy any law, regulation, governmental request or court order.
  3. Pornography and sex-related merchandising are prohibited on all servers. This includes sites that may infer sexual content, display nudity, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to PROVIDER's servers or any other server on the Internet. Links to such materials are also prohibited. In addition, any site selling or promoting bulk e-mail service is not allowed.

EXAMPLES OF PROHIBITED SERVICES

  1. The following content and activities may not be displayed or promoted by CLIENT nor associated in any way with CLIENT's account or PROVIDER's services. PROVIDER shall be the sole arbiter as to what constitutes violation of this provision.
    1. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or local law.
    2. Copyrighted material used without permission.
    3. Material or activities judged by PROVIDER to be threatening, obscene, disparaging, or hate-related.
    4. Material protected by trade secret or other statute.
    5. Pornography, nudity, erotica, and sex-related merchandising, including sites that may infer sexual content, or link to adult content elsewhere.
    6. Content that promotes any illegal or prohibited activity.
    7. Content that may be damaging to PROVIDER's servers or to any other server on the Internet. Pirated software (warez).
    8. Hacking/Phreaking - Includes sites with material, links, or resources for hacking, phreaking, viruses, anarchy, or any type of site that promotes or participates in willful harm to Internet sites or providers.
    9. Promotion or sale of unsolicited or bulk e-mail (SPAM) software or services.
    10. Unsolicited or bulk e-mail or newsgroup posts (SPAM) which references and/or is traceable to PROVIDER and/or any CLIENT in any way.
    11. Illegally distributed copyrighted media without the express permission of the copyright holder.
    12. Harassing, annoying, or otherwise interfering with any person's, group's, or organization's use or enjoyment of the Internet experience.
    13. Links or reference to any of the above.

COPYRIGHT INFRINGEMENT

It is PROVIDER's policy to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act and other applicable intellectual property laws, which may include removing or disabling access to material claimed to be the subject of infringing activity. If we remove or disable access to comply with the Digital Millennium Copyright Act, we will make a good-faith attempt to contact the owner or administrator of each affected site so that they may make a counter notification pursuant to sections 512(g)(2) and (3) of that Act.

NETWORK SECURITY

  1. CLIENT may not use PROVIDER's Network in an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the CLIENT, logging into a server or account the CLIENT is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy.
  2. CLIENT may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network.
  3. PROVIDER will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.

SERVER RESOURCES

Any web site that uses a high amount of server resources (such as, but not limited to CPU time, memory usage, and network resources) will be given an option of either upgrading their service level or reducing the resource used to an acceptable level.

UNSOLICITED E-MAIL (SPAM).

  1. PROVIDER's servers may not be the source, intermediary, or destination address involved in the transmission of unsolicited bulk e-mail (UBE), unsolicited commercial e-mail (UCE), spam, off-topic newsgroup posts, flames, or mail bombs.
  2. CLIENT's domain may not be referenced or traceable in any way as a result of any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of PROVIDER's network or equipment. PROVIDER reserves the right to refuse and/or cancel service to known spammers. PROVIDER reserves the sole right to determine what constitutes violation of this provision.
  3. SPAM is any unsolicited e-mail, post, or facsimile in the newsgroup, e-mail, fax, or other electronic medium. Any unsolicited commercial email (no matter how relevant or important it may be) is spam; any unsolicited bulk email (commercial or not) is also spam. Mass and unsolicited are not concurrent conditions for spam. One and/or the other is sufficient. In the medium of newsgroups, spam is considered to be any off-topic posting and/or any identical posting to multiple newsgroups. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's e-mail address accessible to the public shall not constitute a request or invitation to receive messages.
  4. Any spam complaints received about CLIENT domains are addressed seriously. After investigation, if it is deemed by PROVIDER that spamming practices have indeed been utilized on PROVIDER's servers, PROVIDER reserves the right to terminate a domain account immediately with no refund and to assess a $250 penalty per spam incident. CLIENT expressly accepts PROVIDER's right to assess this penalty and agrees to its assessment and payment.

SERVER ABUSE

  1. Any attempts to undermine or cause harm to any server is strictly prohibited. This includes, but is not limited to attempting to gain access to password files other than your own, attempting to gain unauthorized access to other accounts on your server, or anything that causes server malfunction. Failure to comply is subject to immediate account deactivation without refund.
  2. Please note that while 3rd party and open source software scripts and/or mySQL code can unintentionally cause server malfunction, PROVIDER will make the final determination if the code was maliciously programmed. If the code was programmed incorrectly but not out of apparently malicious intent, PROVIDER will disable the program, but not cancel CLIENT's account.

TECHNICAL SUPPORT

  1. While PROVIDER will make every reasonable effort to help CLIENTs with all of their questions, there are some times when PROVIDER must either refer CLIENT to the manual, or confess an inability to help. It is impossible for PROVIDER to support all of the countless 3rd party and open source programs and configurations that are available to web developers and users today.
  2. In general, technical support is limited to server-side issues such as: Password changes, server failure, general account feature usage questions, e-mail issues, Lasso Site administration issues, web-based control panel questions, etc.
  3. Technical support is not provided for domain name registration issues (unless domain name registration is provided by PROVIDER), CGI scripts - preinstalled or 3rd party, web page development or programming, ISP problems, 3rd party software -- including HTML Editors, mySQL database usage, etc.

RESOLD WEB SPACE (RESELLER ACCOUNTS)

  1. CLIENT may subdivide and give away or resell for profit web space and other services on CLIENT's account to other users.
  2. CLIENT's clients must adhere to these policies and guidelines, too. Any infraction from CLIENT domain, regardless of the source, shall be treated as a violation by the CLIENT. If an infraction is serious enough (server tampering, spam, etc.), CLIENT account can and will be cancelled without refund, without warning.
  3. Technical Support for Resold Web Space. CLIENT shall be the first point of contact for resold web space. PROVIDER will not support CLIENT's clients directly in the absence of prior arrangements.

Please also see the Terms & Conditions. If you have any questions or comments, please do not hesitate to contact us.

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Case Study: WebCentrix Relies On Tripp Lite UPS System During Power Outage

WebCentrix, Inc. is a Macintosh-based Internet Service Provider (ISP) located in West Chicago, Illinois, approximately 33 miles west of Chicago. Their services include business class Website and e-mail hosting, Web development/Web programming, search engine optimization and domain name registration/SSL certificates. WebCentrix utilizes 12 servers consisting of Apple PowerMac G3/G4/G5 desktop/tower machines and Intel®-based Mac minis, along with various networking equipment and external backup hard drives.

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